This policy explains how cancellations and refunds work for AlphaZai Gaming's paid plans.
Quick summary: Plans are one-time purchases for a fixed period — there is no automatic recurring billing, so there is nothing you need to "cancel." Your plan simply ends on its expiry date unless you choose to buy another period. If you're unhappy with your purchase, you're eligible for a full refund within 7 days of payment as long as you haven't completed more than 20% of the paid course/mock-test content.
1. How billing works
Every plan purchase (via Razorpay, direct UPI, Stripe, or PayPal) is a single, one-time payment for that plan's period — we do not store your card or set up any recurring/auto-debit mandate.
When your paid period ends, access simply reverts to the free tier. Nothing is auto-charged. To continue, you make a fresh purchase in the app.
Because there is no auto-renewal, there is nothing to actively "cancel" — you decide each time whether to purchase another period.
Google Play Billing is being integrated for Android in-app purchases and is not yet live. Once available, purchases made through Play Billing will also be subject to Google Play's own refund policy in addition to this one.
2. Refund eligibility
Situation
Refund
Requested within 7 days of payment, less than 20% of paid content viewed
Full refund
Requested within 7 days, 20% or more of paid content viewed
Not eligible
Requested after 7 days
Not eligible
Duplicate/accidental payment (charged twice for the same plan)
Full refund of the duplicate charge
Payment deducted but subscription not activated (technical failure)
Full refund or plan activated, whichever you prefer
3. How to request a refund
Email support@profitxresearch.in with your registered email and payment reference (the Razorpay payment ID, UPI UTR number, Stripe payment/charge ID, or PayPal transaction ID, depending on how you paid). We aim to respond within 2 business days and process approved refunds within 5–7 business days to your original payment method.
4. Changes to this policy
We may update this policy from time to time; the "Last updated" date above will reflect the latest revision.
Disclaimer: AlphaZai Gaming provides educational exam-preparation content only. We are not affiliated with, endorsed by, or officially connected to any exam-conducting body, government agency, or certification authority named in our content.