This policy explains how cancellations and refunds work for Rankpur's paid plans.
Quick summary: On the Android app, plans are purchased through Google Play Billing as auto-renewing subscriptions — your plan renews automatically at the end of each period unless you cancel it before the renewal date, via Google Play's own subscription management. Website checkout (Razorpay/PayPal) is currently not available. If you're unhappy with your purchase, you're eligible for a full refund within 7 days of payment as long as you haven't completed more than 20% of the paid course/mock-test content.
1. How billing works
Android (Google Play Billing): Plan purchases are auto-renewing subscriptions. Your payment method is charged automatically at the start of each new period until you cancel. You can cancel any time from the Google Play Store's "Subscriptions" section — cancelling stops future renewals but does not refund the current period; you keep access until it expires.
Web (Razorpay/PayPal): Website checkout is currently not available. If we turn it back on, each purchase will be a single, one-time payment for that plan's period with no recurring/auto-debit mandate, and we will update this policy first.
Purchases made through Google Play Billing are also subject to Google Play's own refund policy in addition to this one.
2. Refund eligibility
Situation
Refund
Requested within 7 days of payment, less than 20% of paid content viewed
Full refund
Requested within 7 days, 20% or more of paid content viewed
Not eligible
Requested after 7 days
Not eligible
Duplicate/accidental payment (charged twice for the same plan)
Full refund of the duplicate charge
Payment deducted but subscription not activated (technical failure)
Full refund or plan activated, whichever you prefer
3. How to request a refund
Email profitxeduai@gmail.com with your registered email and payment reference — for Android app purchases, your Google Play order ID (found in the Play Store app under Payments & subscriptions → Order history); for web purchases, if and when available, the Razorpay or PayPal transaction ID. We aim to respond within 2 business days. Refunds for Google Play Billing purchases are processed by Google via the Play Store's own refund flow; for any refund we approve directly, we aim to process it within 5–7 business days to your original payment method.
4. Changes to this policy
We may update this policy from time to time; the "Last updated" date above will reflect the latest revision.
Disclaimer: Rankpur provides educational exam-preparation content only. We are not affiliated with, endorsed by, or officially connected to any exam-conducting body, government agency, or certification authority named in our content.